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YorkshireMan

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  • Location
    Barnsley
  • Nissan Model
    Qashqai

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  1. Dear Qashqai Owners, I would like to make all aware of a potentially very serious problem with some Qashqais. As Qashqai owners, it is very likely that you will not yet have been notified about this. There is currently a 'Recall Bulletin' issued by Nissan which concerns many Qashqais. I am not certain exactly which Qashqais are subject to this but mine in a 2009 '59' plate 1.5 DCI & definitely is. The 'Recall' concerns problems with the Timing Belt & might very well apply to your Qashqai as well. A conversation with the Nissan Customer Services department has confirmed that the 'Recall Notice' was first issued on 27th Feb but my local Nissan dealer claim that they did not hear about it until the 12th of march.' A Nissan technician has advised me that the problem is with the Timing Belt rubbing against the fuel pump & causing the belt to fray & even break. I do not know for certain what method Nissan will use to contact owners of the 'at risk' Qashqais but have been advised that this is usually done via the DVLA & have also heard that the 'Timing best Campaign' will happen during routine services. This was too late for my car. Whilst driving at 40 mph heading toward joining the M1 & only 150m from the motorway junction, the Timing Belt broke, came loose, rattled around & as it did so & caused very serious damage to the engine. The engine seized up completely & the car became difficult to control. It had to be 'aimed' into the side of the road to get out of danger. There was also a strong pungent smell of burning from under the bonnet. Had we actually joined the motorway & been travelling at 70 mph the result could have been very much worse than it was. My Qashqai had to be towed to my Nissan dealer where it remains, well over a week later. Nissan 'Senior Management' are still debating what to do about my car whilst the dealer waits for Nissan to agree to fund the repairs. The dealer has advised me that the Qashqai requires a full engine replacement as a result of the damage caused by the Timing Belt failure. My Qashqai is covered by the Nissan Cared4 scheme. On their webpage, amongst other claims, they state: - YOU care about having your problems resolved quickly. NISSAN will propose how to resolve any problem within two working days. Nissan have fallen pitifully short of this commitment. No decision to repair my car has been reached or communicated to me & it is now a full week since Nissan were informed & 9 DAYS since the Timing Belt fault wrecked my engine. This is Nissan's responsibility caused by a design/build fault with a Nissan component. When I complained about the delay, the Customer Service Team had the cheek to tell me that this was because it was "an expensive repair." I would take the view that the cost of one replacement engine to a company the size of Nissan is insignificant compared to the cost of a wrecked car to an individual owner. My advice is, if you think that your Qashqai might be at risk, do not wait to be contacted by Nissan. Contact your Nissan dealer yourselves as soon as possible & hope that your Timing Belt does not also fail causing catastrophic engine damage whilst you are driving at speed. The result could be disastrous. I would also suggest that if any Qashqai owners have had a similar problem occur with their Qashqais already & have been obliged to pay for the repair, you should contact Nissan & demand a full refund. The Timing Belt wearing out is more likely to be due to this recognised Nissan component or' build quality' fault & not normal 'wear & tear' which they would normally have the customer pay for. Best wishes to all, YorkshireMan
  2. Hi, I agree entirely with you on this one. When a car has shown such a "catastrophic failure" as you describe, it is very easy to lose all confidence in that particular vehicle. If it turns out out that the error is firmly with Nissan & the fault is down to a mechanical/component problem then they surely have to take full responsibility for this. However, if you contact Nissan Customer Care directly, you will probably simply be told that your complaint is the responsibility of the Nissan Dealer to sort out as your contract is with them. I know this from recent experience. If I were in your position, I would insist on a replacement car from Nissan as you are not prepared to continue driving a car that has already demonstrated a fault that could potentially have killed you. Good lick with this one. You'll need it. Cheers, YorkshireMan.
  3. Welcome to the forums YorkshireMan :) If you haven't already done it please drop by our new memebrs area and introduce yourself to other Nissan Owners!

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