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MyNissanHell

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    Stoke
  • Nissan Model
    Qashqai 1.5 dCi

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  1. I'm sad to say that I have also suffered a similar fate to many of those who have posted on this forum due to a timing belt failure. Here is my story.... The SHORT VERSION of event - we have a 10-plate Qashqai N-Tec 1.5dCi... covered 42000 miles and was 3yrs 9.5 months old up to the date it died ! It has been serviced as per the requirements by reputable, all be it, non Nissan dealers. The timing belt has failed, Nissan of quoted £6000 for the replacement of the engine and have refused any form of goodwill on the basis that the car was purchased outside of the Nissan Delaer Network. The LONGER VERSION of events: On Friday 20th June my Nissan Qashqai (1.5dci) died….. it has been since diagnosed by Nissan that the engine failure was caused by a worn timing belt and the fact that it has slipped from its position. Nissan quoted an engine replacement costing £6000. The failure occurred fortunately at low speed - about 25 mph. I raised a claim on Nissan for goodwill and they have declined this. The state that the car was brought from an independent dealer and not Nissan - so I understand according to law Nissan have no obligation to fix this and that under the SOGA I have to take my issue up with the dealer that we purchased it from. Notwithstanding that I am more than disappointing in Nissan themselves understanding that: The car is less than 4 years old The car has only done 42,000 milesThe car has been serviced during the 3 years by independent dealers (Evans Halshaw sand the Crawley motor group). Evidence of such has been passed to Nissan.Nissan Motorline in Crawley have confirmed to me that timing belts are only recommended to be changed after 100,000 miles or 6 years (whichever occurs soonest) Nissan Motorline in Crawley also stated that before 100k miles or 6 years that it is NOT part of the Nissan maintenance plan to check for timing belt wearIn April of 2013 Nissan recalled a number of Qashqais affected by premature timing belt wear due to the poor positioning of the fuel pump in relation to the belt. Despite the fact that my vehicle falls into the date range of the recall notice Nissan have checked my chassis number against their records and have stated that this particular chassis number was NOT part of the recall. If you go various forums you will see a multitude of similar complaints regarding premature timing belt failure.So, on the basis ofthe above I am extremely upset that Nissan have declined to take any ownership of the problem and they expect that I bare the £6000 repair bill. This timing belt is WELL WITHIN its life expectancy and it should have not expired on a car so young that has been maintained as per the Nissan requirements. The car may not be in warranty but with a latent defect such as this, that has affected vehicles of the same age then surely Nissan can not wipe their hand of the situation ? I put a detailed professional letter to Nissan - confirmed that I was a previous Nissan customer and confirmed that I knew 16 other Nissan owners (something they specifically asked me) yet none of this had any deserved effect. The ONLY reason that Nissan have given me as to why they have declined the good will is my “Nissan was purchased outside of the Nissan dealer network”. I do not believe this to be a full. proper or valid reason to deny the claim. As mentioned above Nissan motorline have confirmed that it is NOT part of Nissans OWN maintenance plan to check the timing belt - the reason apparently is that the timing belt is very difficult to get at and to see due to its positioning and the fact that there are many covers that surround it. So even IF this car had been purchased by me from one of their dealers then this ‘latent defect’ would still have existed. I am now in deep debate with the independent garage from here I purchased the vehicle under the sales of goods act - despite the fact that this is the right course of action I do not believe that Nissan should be able to get away with it themselves. I have been dealing with Thomas Freeman at Nissan - very friendly and polite but ultimately he's trained to be that way, i.e delivering bad news with a smile ! Nissan must have so many ticking time bombs driving around... in my opinion (and of course I am biased) Nissan should have widened the re-call notice beyond those it has recalled before other people as unfortunate as me are hit with a massive bill they can not afford. The issue has been reported to Watchdog and also to "dont get done get dom".... I wont rest until I get a deserved outcome. Any comments / input / feedback of experience would be very welcome. Thanks guys. #mynissanhell
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