No ring tone on 2017 X-Trail with iPhone (iOS11)

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For years I've had no problems with this on other models and it's been working fine on my 2017 model, but suddenly, my iPhone 6 when connected to Bluetooth in my 17-reg Nissan X-Trail doesn't play a ring tone through bluetooth on incoming calls.

  • All functions of the call work fine.  I can hear callers, they can hear me.
  • I can dial out no problem.
  • Call comes in - volume of radio cuts out (as it should) but no ring tone is played.


I've tested this now on 2 iPhone 6 models.  Both used to work fine before upgrade to iOS11.

I have also tested on an iPhone 5 (latest iOS10 - not able to update to iOS11).  Same result.

I have tested this with a Huawei Android phone.  Works fine!

I have tested this with numerous (built-in) iPhone ring tones.  Same issue.


What's strange is that if I leave the Settings->Sounds->Tones page open:

  • A ringtone is played through the car bluetooth.
  • The ringtone is played on the phnone, even though it's set to silent (silence switch is down).


I've arranged a warranty repair with Nissan, but I'm thinking now that it's the phone, not the car.


Anyone else had similar?



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Hi....welcome to the Forum

Seems strange that it works on one phone and not the other....which leads me to think you may be right about it being a phone issue rather than the car itself.

Let us know how you get on with Nissan

Cheers,   Trevor

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Thanks, Trevor.  It seems to be that it just doesn't like iPhones anymore - even those that have not been updated!  The oddest part about this is that if I have the sound settings page open AND the phone is on silent, then I get a ringtone through the car (the phone also rings, despite it being set to silent!).

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